Help Desk Support

Our help desk support provides a high-quality technical call center

Our Help Desk services cover a broad range of support solutions, from desktop applications such as Adobe, Microsoft, Symantec, and Microsoft OS, to all types of hardware and connectivity as well.

Our Help Desk Support Offers:

• 24 x 7 x 365 service
• Phone, email and chat support
• Real-time ticketing system
• Toll-free number
• Technical support covers applications, hardware and connectivity

If an on-site service technician is needed, you can elect to use our on-site technical service and have a technician in your office within 4-8 business hours.

Proactive Technical Monitoring Available

Our advanced MPS system, SheetSmart uses a patented monitoring process to determine which printer error codes are indicative of a problem that needs to be resolved. The unique system automatically forwards the error codes to the help desk team, who often know your printer has a problem before you do. Once alerted, a help desk technician will call to resolve the issue. 72% of all problems are solved over the phone, but if the problem needs an on-site technician, one will be dispatched within 4-8 business hours.

To learn more, call us at 888-973-4362 or request more information.