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SheetSmart™Taking Managed Print Services to a Whole New LevelRegency MPS offers SheetSmart, which is a revolutionary MPS (managed print services) system that takes standard MPS to a whole new level. Empowered with key components, it provides additional savings and time-saving services, while significantly reducing print volume. You'll wonder how you ever worked without it! SheetSmart has many unique options to choose from and can be customized to your needs. Help Desk SupportWith SheetSmart, you will have access to specially-trained help desk team members, who provide assistance and troubleshoot problems. Our Help Desk Support Offers:
Proactive Technical MonitoringSheetSmart uses a patented monitoring process to determine which printer error codes are indicative of a problem that needs to be resolved. The unique system automatically forwards the error codes to the help desk team, who often know your printer has a problem before you do. Once alerted, a help desk technician will call to solve the issue. 72% of all problems are solved over the phone, but if the problem needs an on-site technician, one will be dispatched within 4-8 business hours. The monitoring process also detects when routine service is required. By keeping printers in optimum working condition, the life of your printer and investment are extended. Behavior Software
SheetSmart's patented behavioral software prevents wasteful and inefficient printing by educating the end-user. SheetSmart delivers unobtrusive balloon messages, triggered by customized parameters that you predetermine, which guide end-users toward lower-cost, environmentally-responsible alternatives. Benefits can be seen immediately as end-users become aware of the true costs of printing and are prompted to use better print practices. Examples...As an employee is about to print a web page to a color printer, a balloon message pops up and informs him that emails printed on the color printer cost 80% more than the recommended black-and-white printer. The cost savings mentioned in the balloon messages are specific to the selected printers-making the messages truly relevant and impactful. When an HR director is sending a 24-page employee handbook to a multifunction printer, a balloon message tells her: "If this document is printed as a two-sided document, it will save $1.08." When end-users become informed of the true costs of printing, they self-correct and develop cost-effective habits. Patented Replenishment System
The SheetSmart replenishment system uses a patented, interactive web interface to monitor devices and predict toner replenishment dates. Using unique algorithms for more accurate readings, this proactive process determines a printers' toner levels based on days remaining, instead of percentages, and automatically ships the right amount of toner, just in time. It also tracks those in transit and displays recent order history. SheetSmart Replenishment System:
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